Terms and Conditions - Thornbury & Webb

1. Agreement to Terms

1.1 Binding Agreement

These Terms and Conditions form a legally binding contract between you (the client) and Thornbury & Webb (the service provider). Your use of our website or services indicates your acceptance of these terms and your agreement to comply with them.

1.2 Definitions

For the purposes of these Terms and Conditions:

"We," "us," "our," or "Thornbury & Webb" refers to Thornbury & Webb, the provider of cleaning services
"You," "your," or "client" refers to the individual or entity engaging our services
"Services" refers to all cleaning services we provide as described on our website
"Website" refers to our online platform and all associated pages
"Agreement" refers to these Terms and Conditions plus any service-specific arrangements

1.3 Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Thornbury & Webb regarding your use of our services.

2. Client Obligations and Responsibilities

2.1 Information Accuracy

You agree to provide accurate, complete, and current information when booking services or communicating with us. This includes contact details, property information, and any relevant circumstances that may affect service delivery.

2.2 Property Condition and Safety

You are responsible for ensuring that:

The property is reasonably safe for our staff to work in
Any hazards, damage, or unusual conditions are disclosed in advance
Pets are secured and will not interfere with or endanger our staff
Any alarm systems or security measures are properly managed
Adequate utilities (water, electricity) are available for cleaning tasks

2.3 Valuable Items and Security

You are responsible for securing valuable items, important documents, cash, jewelry, and fragile objects before our arrival. While our staff are trustworthy and trained, we cannot accept responsibility for loss or damage to items you have not adequately secured.

We recommend storing valuables in locked areas or removing them from areas to be cleaned.

2.4 Compliance with Laws

You agree to use our services in compliance with all applicable laws and regulations. You will not request services for unlawful purposes or in circumstances that would require us to violate any laws or regulations.

2.5 Respectful Conduct

You agree to treat our staff with respect and courtesy. Abusive, threatening, or inappropriate behavior toward our staff will result in immediate termination of service without refund.

We maintain a zero-tolerance policy for harassment, discrimination, or inappropriate conduct of any kind.

2.6 Payment Obligations

You agree to pay for services as agreed at the time of booking. Payment is due upon completion of service unless alternative arrangements have been specifically agreed in writing. Late payments may incur additional charges.

3. Prohibited Activities

You agree not to:

Request cleaning of hazardous materials, biohazards, or illegal substances
Misrepresent the condition, size, or circumstances of the property requiring cleaning
Interfere with our staff's ability to perform their duties safely and effectively
Use our services for any purpose other than legitimate domestic cleaning
Attempt to employ our staff privately or encourage them to work outside our company
Make false or malicious complaints about our services or staff
Use our website to transmit harmful code, spam, or unauthorized advertising
Attempt to access restricted areas of our website or systems
Copy, reproduce, or redistribute our website content without permission

4. Disclaimers and Limitation of Liability

4.1 Service Disclaimer

While we strive to provide the highest quality cleaning services, we make no warranties or representations about the results of our services beyond what is specifically agreed in your service arrangement.

Our services are provided "as is" and we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

4.2 Limitation of Liability

To the maximum extent permitted by law, Thornbury & Webb's total liability for any claim arising from or relating to our services shall not exceed the amount paid by you for the specific service giving rise to the claim.

We maintain appropriate insurance coverage for our business operations. Claims for property damage or loss that occur during service delivery and are attributable to our negligence should be reported immediately and will be handled through our insurance procedures.

We are not liable for pre-existing damage, wear and tear, or issues resulting from property condition or client actions.

4.3 Consequential Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of use, loss of data, or other intangible losses, even if we have been advised of the possibility of such damages.

4.4 Force Majeure

We shall not be held liable for any failure or delay in performing our obligations under these terms if such failure or delay is due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, strikes, pandemics, government actions, or other unforeseeable events.

4.5 Website Disclaimer

While we make reasonable efforts to keep our website information accurate and up-to-date, we do not warrant the completeness, accuracy, or reliability of any information on the website.

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of external sites.

5. Indemnification

You agree to indemnify, defend, and hold harmless Thornbury & Webb, its staff, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from or related to:

Your breach of these Terms and Conditions
Your violation of any law or the rights of any third party
Your misuse of our services or website
Any false or misleading information you provide
Any injury to our staff or third parties caused by unsafe property conditions you failed to disclose
Any damage to our equipment or property occurring on your premises

6. Legal and Dispute Resolution

6.1 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

6.2 Dispute Resolution

In the event of any dispute, claim, or controversy arising from or relating to these terms or our services, we encourage you to first contact us directly to seek resolution through good faith negotiation.

If we cannot resolve the matter informally, you may pursue formal legal remedies through the appropriate courts or alternative dispute resolution mechanisms as provided by law.

6.3 Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these terms and the remaining provisions shall continue in full force and effect.

6.4 Waiver

Our failure to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Thornbury & Webb.

6.5 Assignment

You may not assign or transfer your rights or obligations under these terms without our prior written consent. We may assign our rights and obligations under these terms without restriction.

7. Modifications to Terms

7.1 Right to Modify

We reserve the right to modify these Terms and Conditions at any time. Changes become effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

7.2 Notification of Changes

For material changes to these terms, we will make reasonable efforts to notify active clients through email or prominent notice on our website. However, it is your responsibility to review these terms periodically.

7.3 Effect on Existing Agreements

Changes to these terms will apply to services booked after the changes take effect. Existing service agreements will generally remain subject to the terms in effect when they were arranged, unless both parties agree otherwise.

8. Termination

8.1 Termination by Client

You may terminate any service arrangement with us by providing reasonable notice. For regular cleaning services, we appreciate at least two weeks notice to allow proper scheduling adjustments.

8.2 Termination by Thornbury & Webb

We reserve the right to terminate or suspend services immediately, without prior notice or liability, if you breach these Terms and Conditions, engage in prohibited conduct, fail to pay for services, or for any other reason at our sole discretion.

8.3 Effect of Termination

Upon termination, you remain liable for any outstanding payments for services already provided. Termination does not affect any provisions of these terms that by their nature should survive termination, including liability disclaimers, indemnification obligations, and dispute resolution provisions.

Questions or Concerns?

If you have any questions about these Terms and Conditions or need clarification on any provisions, please contact us. We are committed to maintaining clear and fair terms for all our clients.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.